Description
Retail bank has different distribution channels to facilitate customers and give him different options to use banking services. This choice helps the customer to choose the channel he deems fit at that point of time. Explain the different channels and also explain why banks are discouraging customers to visit branch for financial transactions. (10 marks)
Credit appraisal is an important step in doing financial due diligence. If this action is not carried out properly it may result in bad loan and subsequent NPA. Explain the basic lending principles and the role of credit scoring and CIBIL score. (10 marks)
Today we are in era of e-banking/digital banking. Brick and mortar banking is virtually coming to an end. Technology has deeply pervaded banks and is playing an important role in increasing performance, accuracy and speed. Discuss the importance of the following in digital banking:
- a) Artificial intelligence (5 marks)
- b) Multifactor authentication (5 marks)